What to include
You will get a faster, more useful answer if your first message includes:
- the email address on your GrowYourX account, so we can find you;
- which X account or feature the issue relates to;
- what you expected to happen, and what happened instead;
- a screenshot or the exact error text, if there was one; and
- roughly when it happened, including your timezone if it looks timing-related.
Where to send what
Product support
Bugs, billing, scheduling, the extension, API keys — anything about using the product.
Privacy & your data
Access, correction or deletion requests. See the Privacy Policy for exactly what we store. Include “data request” in your subject line.
Affiliates
Commission questions and applications. Details are on the affiliates page.
Security
Vulnerability reports. Please describe the issue and how to reproduce it, and give us a reasonable window to fix it before you disclose publicly.
Partnerships & press
Integrations, co-marketing, or quotes for a piece you are writing.
Account and billing
You can cancel, change plan and disconnect your X account yourself from the app settings — you do not need to email us to stop a subscription. If a charge looks wrong, email us and we will sort it out.
Before you write in
Most connection problems resolve by reconnecting the X account from Settings, and most scheduling surprises are a timezone mismatch. It is worth a thirty-second check before you compose a long message.